Collection of your data

While using our Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.

When do we collect information about you?

• You use our services through the network of collection and delivery partners
• You use our websites
• You contact us
• You are a recipient of our services
• B2B direct calling/email
• Social media

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

 

Personal information we collect may include:

• Name
• Mailing Address
• Delivery Address
• Telephone Number(s)
• Email Address
• Age
• The signature of the person that signed for the goods.

Personal Information, however, does not include your name, business title or business address or business telephone number in your capacity as an employee of an organization. APC-Cambridge will only collect personal information by fair and lawful means. The provision of personal information is voluntary.

 

APC Cambridge collects personal information for the following purposes:

• To establish and maintain responsible commercial relations with customers and to provide ongoing services
• To respond to your inquiry when you contact us.
• To send you our newsletter when you sign up for it, or you sign up to stay informed
• To advise you about new products and services that may be of interest to you (provided that you can choose not to receive any invitations or direct mail from us by indicating your preference as outlined below under Contact Us)
• Email newsletters

Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.

 

Minors

In certain circumstances, the APC-Cambridge Site may collect information from individuals under the age of 13. As required by law, we will give parents direct notice prior to collecting information and receive the parent’s verifiable consent.

• APC-Cambridge will not require a child to disclose more information than is reasonably necessary to participate in an activity;
• Parents can review their child’s personal information, direct us to delete it, and refuse to allow any further collection or use of the child’s information;
• Parents can agree to the collection and use of their child’s information, but still not allow disclosure to third parties unless that’s part of the service (for example, social networking)

Choice and Consent

We are processing your data because you are contracting us to do so, in the case of our courier services. In the case of marketing, we will need your consent, APC-Cambridge will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information, except in certain situations otherwise permitted by the law. Where it is reasonable to do so, we may rely on your implied consent. Otherwise, we will rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter on the Site. you may withdraw or modify your consent at any time through contacting our Privacy Officer at: info @ apc-cambridge.com.

 

Your rights you have the right to access any personal information that APCCambridge processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source.

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/ or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. you also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use.

 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 

Use and Retention

Outside of our contracted obligations to you, APCCambridge limits the use of personal information to the purposes identified in this Policy and for which the individual has provided implicit or explicit consent.

 

Why & when APCCambridge collect personal information:

• From our delivery and collection partners. e.g. when you order goods from a third party, that party will pass your information on to a 3rd party partner in order to ship your parcel. The delivery partner will pass your information on to APC-Cambridgefor further processing.
• From parcels that pass through various sortation systems – we may collect information from the outside of parcels e.g. name and address information so that we can route parcels through our network for delivery to the addressee.
• Directly from recipients. e.g. If you submit a customer service enquiry through our website or contact our customer service centre via. email or telephone.
• When our services are provided together with a business partner – the information is collected by the business partner for us to provide you with the product or service.
• Directly from job applicants e.g. if you submit a job application to us directly via. email or through our recruitment partners.

 

Disclosure to Third Parties and who.

APC-Cambridge does not transfer personal information to third parties or service providers outside of the courier services provided. We will only pass on data to selected 3rd party courier companies and individual couriers in order to fulfil your request contracted work. Our ‘UK Next Day’ service network of delivery partners – a full listing of our delivery partners within the current overnight APC network can be provided upon request . Other third parties – this includes the police, law enforcement agencies, fraud prevention agencies for the purposes of crime detection, prevention and/ or legal proceedings.

 

The purposes and reasons for processing your personal information:

• To collect and deliver goods (parcels) that you have requested from third parties
• To enhance and improve your experience of our services
• To send you service related emails, photographs and text messages relating to your consignment delivery
• If you call our customer service centre, we may record your call if you give us consent to do so. These recordings are used for training and quality control purposes.

We are required under UK tax law to keep details of your delivery for a minimum of 6 years after which time it will be destroyed. We destroy the personal information element of your delivery after two years. Personal information provided to us by users is primarily stored on servers in the European Union. APC Cambridge will erase personal information that is no longer needed.

 

Access

APC-Cambridge provides individuals with access to their personal information for review or update.If you wish to access your personal information to challenge accuracy or update it to ensure completeness, you may email us at info@apccambridge.com. We will provide a response within 30 days of receiving an access request. If under certain circumstances we are unable to fully separate your personal information from that of another individual, we will not be able to provide you with access to your information.

 

Quality

APC-Cambridge will strive to maintain an accurate and complete record of your personal information for the purposes identified in this Policy. If you believe your personal information may be inaccurate, you may contact us to access your personal information and take steps to verify, update, and correct it.

Cookies

We use cookies for the following purposes:

• To enable certain functions of the website
• To provide analytics
• To store your preferences
• We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

 

Security for Privacy

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. APC-Cambridge protects personal information against unauthorized access in accordance with established policies and procedures. Information is protected by security safeguards appropriate to the sensitivity of the information.

Monitoring and Enforcement

APC-Cambridge monitors compliance with its privacy policies and procedures. Users may file privacy complaints and disputes by contacting our Privacy Officer at info@apc-cambridge. com who is accountable for our privacy compliance. Every privacy-related complaint will be acknowledged, documented, and investigated, with the results being provided to the complainant. If the complaint is found to be justified, appropriate measures will be taken as a result.

Changes to This Privacy Policy

This Privacy Policy is effective as of 06/02/2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any further policy about this Privacy Policy, please contact us at: APC-Cambridge Unit K, The Paddocks, 347 Cherry Hinton Road Cambridge CB1 8DH